At Amherst Communications, we prioritize the security of our customers. Recently, we detected a phishing attack targeting some of our email users, and we want to make sure you have the information needed to stay safe.
What Happened?
Some customers received fraudulent emails pretending to be from Amherst Communications, falsely claiming their email or internet service would be terminated. These emails looked convincing because cybercriminals used a spoofed domain (airstreamcomm[.]com[.]ng) that mimicked our branding.
Unfortunately, a few customers unknowingly provided their email credentials, which allowed scammers to misuse their accounts for further phishing attempts. Once we identified the issue, our team worked quickly to block the sender and reset affected passwords.
How to Identify and Avoid Phishing Scams
Phishing emails are designed to trick you into providing sensitive information, such as passwords or financial details. To help you stay protected, follow these best practices:
✅ Be cautious of urgent or threatening emails. Scammers use fear tactics to pressure you into acting quickly. If you receive an alarming email about account termination or billing issues, take a moment to verify its legitimacy.
✅ Check the sender’s email address. Amherst Communications will always send official messages from our domain (@amherstcomm.net).
✅ Avoid clicking on unexpected links or downloading attachments. If an email asks you to log in or update your account, go directly to our website rather than clicking on any links in the message.
✅ Verify contact information. If an email asks you to call a phone number, confirm it by checking our website instead of using the number provided in the email.
✅ Report suspicious emails. Marking phishing emails as spam helps email providers block similar attacks in the future.
How We Communicate with You
To help our customers recognize legitimate messages, we want to clarify how Amherst Communications will reach out to you:
- We will never send emails demanding immediate action without prior communication.
- If we need to contact you regarding your account, we will always provide safe, verifiable ways to confirm the request.
- If you ever receive an email that seems suspicious, we encourage you to reach out to us directly.
What to Do If You Think You’ve Been Targeted
If you suspect you’ve received a phishing email or have accidentally provided your login information, take these steps immediately:
We’re Here to Help!
Amherst Communications is committed to keeping your internet experience safe and secure. If you have any questions or need assistance, don’t hesitate to reach out. By staying informed and cautious, we can work together to protect against cyber threats.
Thank you for being a valued Amherst Communications customer!
